Support





MyVitalData is committed to making our services as available and easy to use as possible. Should you encounter any difficulty in accessing our website or filling in your vital information, there are a number of ways we can help.

Our member support specialists can assist you with accessing our website and/or your vital data records if you have a technical problem. Also, we will be happy to answer any questions you have regarding how to fill in various medical and emergency contact data as you complete your MyVitalData Personal Information Section.

  • Member support by telephone

You can call our toll-free number 1- 888-MVD-DATA (683-3282). We offer support ranging from simple issues (resending a password, etc.) 24/7 to in-depth support Monday-Friday 8:30 am – 5:30 pm Pacific Time. If you require in-depth support outside our regular hours, you may request a call back at your preferred time by leaving a voicemail message with our call center.

  • Member support via email

You can email us at anytime at mvd.support@vitaldatatech.com with any question or concern. We review and reply to messages during our regular office hours, Monday-Friday 8:30 am – 5:30 pm Pacific Time. You can expect an email question to be answered within one business day.

  • Member support via this website

You can find information and answers to many questions you may have just by looking through the list below:

  • Using Your MyVitalData: what is vital data, how does it work, gathering key information, alerting emergency personnel, where to display alerting cards/decals, informing family and friends.
  • General Questions about computer system requirements; system security, adding and sharing information with doctors and other health care providers.
  • Registration Questions about selecting/changing a PIN# and security questions for accessing forgotten PIN #’s.
  • Creating Your Record Questions about what information you need to complete your personal information, how to upload files and how to add family member records.
  • Sharing Personal Information Questions about how you can allow or deny access to your information; how to print, email or fax your information.
  • Adding Special Information for Missing Persons.